4th edition, Financial Times/
What is the public sector?
What is management?
Change and the search for a mode of control
The structure of the book
1 The public sector in the United Kingdom
What is a public service? The boundary between the
public and private sectors
The institutions of the state
Is the United Kingdom different?
2 Politics and the public sector
Foundations of the public sector 1945-79
The Thatcher years 1979-90
The Major years 1990-97
The first Blair government
The politics of management
A new consensus?
3 Public spending
Labour's fiscal policy
Where does the money come from?
Why is the level of public spending important?
4 Social policies and management
Relationships between central and local government
Relationships between policy areas
Introduction to Part Two
The evolution of modes of control
Modes of control and management arrangements
5 Managing through markets
Why rule by markets?
Markets for services
Compulsory competitive tendering and Best Value
Market testing and Better Quality Services
The market for care (community care)
Markets for labour
Markets for capital
Markets and managerial behaviour
A competitive spectrum
Fragmentation of services
Competition and privatization
Implications for public services
6 Managing through contracts
Different forms in different sectors
Influences on the type of contract
Obligational and adversarial contracting
Learning to manage through contracts
7 From contracting to collaboration
Collaboration and managerial behaviour
Conditions that promote successful collaboration
Collaboration between the public and private sectors
8 Control through audit and inspection
Audit and inspection
The managerial consequences of inspection
Dealing with scrutiny
Management style and inspection
9 Service design and customer orientation
Approaches to customer orientation
Customer-oriented service design
Citizen-oriented service design
Contradictions in customer/citizen orientation
10 Managing performance
Why measure and manage performance?
What is being managed?
Uses of performance information
11 Managing people
Approaches to managing people: control systems and
12 Managing money
Management and financial control
The national budget process
Financial control: cash and resources
Decentralized financial management
How spending gets out of control
Private Finance Initiative and Public-Private Partnerships
13 The future of public sector management
How well is the public sector working?